Assessing the Dimensions of Hospital Records (Medical Records) in delivering quality of service to patients

  • Collins Marfo Agyeman All Nations University
  • Kenneth Amoah Binfoh SHUATS University
  • Pradhyuman Singh Lakhawat SHUATS University
Keywords: Dimensions of records, Quality of service, Medical Records, Patients and delivery of care services, Patient care services


Medical records through which hospital statistics are generated serve as eyes and ears to the hospital administrator. Medical records are of importance to the hospital for evaluation of its services for better patients care. Failure of duty towards the patient is failure to maintain proper medical records. Recently, medical records have become very importance in the area of education and training of physicians and others being the basis for clinical research. Medical records make research effective and require scientific observational records. Medical records as perceived to be the instructions documented in a patients file serve as a means of communication between the physicians and other health professionals caring for the patient. The essence of medical record is to ensure continuity of care. Ensuring continuity of care means medical records must be comprehensive, planned, economical, time-honored and classified in a right way. Managing these records are found concerned with several types of problems. The record keeping, making use of the records, destroying the old records of no use; documenting the important records found useful to the researchers and the medical scientists. The objectives of this paper were to find the challenging dimensions of medical records in delivering quality of service to patients and to identify the significant role of medical records in delivering quality service to patients. The researchers employed systematic sampling with a population of about 123 which included nurses, medical records and admission office (clinic-administrative departments) with a desired sample size of 60. It was found that creating as one of the dimensions of medical record was very difficult to do. It was recommended that indexing or cataloguing should be more innovative and simple within time limit, so that the required papers or records are easily made available to the concerned person.

Author Biographies

Collins Marfo Agyeman, All Nations University

Department of Business,
All Nations University, Koforidua, Ghana

Kenneth Amoah Binfoh, SHUATS University

Department of Business Studies,
SHUATS University, Allahabad, U.P, India.

Pradhyuman Singh Lakhawat, SHUATS University

Department of Business Studies,
SHUATS University, Allahabad, U.P, India.


Amoah-Binfoh K,. Pradhyuman L., Marfo C. (2017); The Impact of Managerial 5Cs’ on Efficient Hospital Administration (EHA) in Providing quality care to patients Saudi J. Bus. Manag. Stud.; 2(5A); 513-520 (Accessed 20,March 2018)

Berg, M. (2001); Implementing information systems in health care organizations: Myths and challenges; International Journal of Medical Informatics; 64 (2-3); 143-156.

Desouza, K. C. (2005); Knowledge management in hospitals. Creating Knowledge Based Healthcare Organizations, N. Wickramasinghe, J.N.D Gupta and S.K Sharma (eds.), pp. 14-28. Hershey, PA: Idea Group Publishing.

Durking, N. (2006); Using records review as a quality improvement process. Home Health Nurse; 24:492e502.

Haux, R (2006); Health information systems past, present, future. Int J Med Inform 75:268 281

Huffman, K.E (2001); Medical Record Management (9thEd.) New York, NY: Claredon Press.

John R. McGibony (1952); Principles of Hospital Administration. New York: Putnam publications.

Kumar R& Goel SL.(2002); Management of Hospitals. Vol 4. New Delhi: Deep & deep publications.

Natrajan Sangeeta (2010); Hospital Supportive Services. India:Excel Books publishers

The American Heritage® Stedman's Medical Dictionary (2002); by Houghton Mifflin Company; Published by Houghton Mifflin Company.

WHO. (2006); the global shortage of health workers and its impact. (Accessed 20,March 2018)

How to Cite
Agyeman, C.M., Binfoh, K.A. and Lakhawat, P.S. 2018. Assessing the Dimensions of Hospital Records (Medical Records) in delivering quality of service to patients. PharmaTutor. 6, 8 (Aug. 2018), 1-8. DOI: